Frequently Asked Questions
Professional answers for your cinema and broadcast equipment needs.
Do you offer international shipping for high-end cinema gear?
Yes, we ship worldwide. International orders are typically sent via FedEx or DHL to ensure secure handling and tracking of sensitive electronic equipment. Please note that duties and taxes are the responsibility of the recipient.
What is your return policy on professional cameras and lenses?
We offer a 14-day return window for most gear, provided it is in original, brand-new condition with all packaging. A restocking fee may apply to opened electronics or specialized cinema cameras that have been registered with the manufacturer.
Are the products sold on Hot Rod Cameras covered by warranty?
All new products come with a full manufacturer's warranty. As an authorized dealer for brands like Sony, Canon, and Panasonic, we ensure your equipment is protected and eligible for official service and support.
Can I request a custom lens calibration or camera rig assembly?
Absolutely. Our expert technicians specialize in custom rig configurations and lens testing. Contact our support team to discuss your specific production requirements before your order ships.
What payment methods do you accept for large equipment orders?
We accept all major credit cards, PayPal, and wire transfers. For high-value professional purchases, we also offer financing options through our specialized industry partners to help manage your production budget.
How do I track my order once it has been placed?
Once your order is processed and leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery status in real-time.